Cancellation & Refund Policy

Last updated: September 01, 2024


At Ayka Control Systems (ACS), we strive to provide the highest quality products and services to support clean energy adoption. We understand that cancellations and refund requests may arise, and this policy outlines our approach to ensure transparency and customer satisfaction.

Hardware Orders (EV Chargers, Accessories, etc.)

Order Cancellation

1. Orders can be cancelled within 24 hours of placement, provided the order has not been processed or shipped.
2. To request a cancellation, please email us at [email protected] with your order ID and contact details.

Refunds for Cancelled Orders

1. If your cancellation is approved, the refund will be processed within 7–10 business days to your original method of payment.
2. Transaction fees, if applicable, may be deducted.

Custom or Project-Based Orders (Pilot Installations, POC Builds)

1. Due to the nature of customized development and hardware integration, project-based engagements are non-cancellable once initiated.
2. If work has not yet commenced, a partial refund may be considered after reviewing the effort involved.
3. All custom orders require a non-refundable advance payment unless otherwise agreed in writing.

Service Plans & Maintenance Contracts

1. Monthly or annual maintenance/service plans can be cancelled by providing 7 days' written notice before the next billing cycle.
2. No refunds will be issued for services already rendered or partially completed during an active cycle.

Faulty or Damaged Products

1. If you receive a damaged or defective item, notify us within 48 hours of delivery at [email protected] with clear images or video.
2. After verification, we will initiate a replacement or full refund as per our warranty policy.

Refund Timelines

1. Approved refunds are processed within 7–10 working days via the original payment method.
2. Delays may occur due to banking procedures beyond our control.

Contact Us

1. For any issues related to cancellations or refunds, please contact our support team:
0.1.  By email: [email protected]
0.2.  By phone number: 8655655121